I know that one of the so-called principles of being in business is that the customer is always right.

My wife, Shirley, and I recently returned from the 2017 Michigan Ground Water Association Convention (MGWA).

This column is about another problem I faced with some customer dissatisfaction in my career.

The editor of The Driller magazine, Jeremy Verdusco, has asked us older writers to write about some difficult jobs we have encountered in our careers and how we solved the difficulty.

A few days ago my wife, Shirley, and I returned from Las Vegas and the 2016 Groundwater Week.

If you are a regular reader of this column, you have probably noted that I have been writing about pitless adapters for some time.

Those of you who are regular readers of this column know that I usually write about “what I know.”

I was deeply saddened to belatedly learn of the passing of my friend, Carl Back.

You, regular readers, will recall that I have been doing a few columns lately on a product that was popular in the past, the pitless adapter tank or PAT.