Boart Longyear, an integrated drilling products and services provider, opened a new parts and service center in Salt Lake City, on Oct. 5.

The parts and service center provides aftermarket equipment support for Boart Longyear’s third-party customers in the mining industry through technical support, repair and rebuild services, preventive maintenance and training programs. Drilling contractors use these services to increase productivity and to reduce downtime of their drilling equipment.

“We strive to help our customers properly maintain their equipment – and to offer timely solutions when repair or refurbishments are needed,” says Michael Norris, senior manager of aftermarket products for Boart Longyear. “By opening the Salt Lake City location, we are better able to service the mining industry in the Great Basin region of the USA.”  

The Salt Lake City location was chosen for a parts and service center due to a high density of Boart Longyear customers in the area. The facility is 20,000 square feet. This includes a 15,000-square-foot shop and 5,000 square feet of office space.  

Boart Longyear has recognized the need to have the right spare parts and services available in more convenient regional locations. Expansion of their parts and service centers globally, along with an enhanced global distribution network, allows regional centers to service Boart Longyear rigs with parts and technicians in an expedited fashion, with the goal of minimizing downtime.

“Boart Longyear is invested in taking the best possible care of our customers,” adds Norris. “Global expansion of our parts and service centers is a step towards complete customer satisfaction, and we strive to achieve that reputation.”

The Salt Lake City location adds to the existing parts and service centers in Adelaide, Australia, and Nottingham, United Kingdom. The global expansion of the Boart Longyear parts and service centers also includes the further development of the North Bay, Ontario, and the Lima, Peru markets. These markets will be upgraded to full-capacity parts and service centers.

Boart Longyear also will be opening new parts and service centers in Santiago, Chile; Belo Horizonte, Brazil; Johannesburg, South Africa; and Khabarovsk, Russia, by the first quarter of 2013.