In mid-2011,
Atlas Copco announced the creation of a dedicated Service Division for its
newly formed Construction Technique business unit. The company recently announced
that the new division became operational as of Jan. 1, 2012, and supplied more
details about the structure and resources of the division in the United States.
According
to the company, the Construction Service Division is a more focused service
organization serving the construction, demolition and road construction
industries. It is believed that this focus will allow Atlas Copco Construction
Service to be more responsive and customer-centric.
“We want to
be a next-generation service provider, not just a parts provider,” says Matt
Cadnum, vice-president of Atlas Copco Construction Technique Service USA. “In
fact, we want to be the leader in service in the entire construction industry.”
In addition
to a 24-hour tech support hotline and 14 existing Atlas Copco stores from coast
to coast, the new division has opened five ISO 18001 certified refurbishment
and service centers located in Santa Ana, Calif.; LaPorte, Texas; Independence,
Ohio; Covington, Ga.; and a satellite hydraulic attachment shop in San Antonio,
Texas. All offer refurbishment, repair service and field service, and are
staffed with factory trained technicians.
“We want to
provide the service the customer wants,” Cadnum adds. “Some customers want to
maintain and later resell their own equipment. In that case, we’re happy to
supply on-time spare parts and technical advice. Other customers will want
their equipment repaired in the field, or fully refurbished or rebuilt – we can
do that. Or maybe the customer wants to trade in their used equipment on new or
used Atlas Copco equipment, or they simply want to purchase used equipment from
us. We now have a used equipment program that grades the used machine with from
zero to five stars, from no warranty to a limited or even full warranty in the
case of our Premium Used Equipment.”
The new
division also will offer service training to customers and dealers.
